Robots Streamline Air Travel

Airlines are getting serious about robots. Think ticketing kiosks on wheels, turbocharged with Siri. Air New Zealand just finished a test that involved using a robot to check-in passengers. The flag carrier is not the first to use robots to revamp customer service.There have been similar experiments  More ►

Hotel Tech Hits Privacy Wall

Companies embrace technology because it helps them to cut costs. But there may be limits to hoteliers’ ability to integrate artificial intelligence into their product mix. Realigning room-service overhead by using bots to process breakfast orders is straightforward, but tapping into multiple data sources  More ►